How does the intake process work when I arrive with my pet?

When you arrive, our team greets you and quickly checks your pet’s condition. We use a triage system, so the most critical cases are seen first, not just by arrival time. This way, emergencies like breathing trouble or toxin exposure get immediate attention.

What types of cases are prioritized for urgent care?

We focus on sudden illnesses and injuries such as vomiting, seizures, toxin exposures, and urgent surgeries. Life-threatening issues are treated first, while stable cases may wait briefly. Our approach meets the needs of urgent veterinary care in Midlothian.

Will I be informed about costs and treatment options before care begins?

Yes, we value transparency. We explain the diagnostic plan, review treatment options, and outline costs before starting care. Our team makes sure you know what to expect financially so you can make informed decisions about your pet’s care before any treatment begins.

What happens if my pet needs advanced surgery or monitoring?

We can perform emergency surgeries like foreign body removal or C-sections on-site. If your pet needs overnight or ICU care, we stabilize them and arrange transfer to a 24-hour hospital. Day hospitalization and IV fluids are available if needed.

How does Urgent Paws reduce stress for both pets and owners?

Our clinic is designed for comfort, with features like hiding boxes for cats and quiet exam rooms. We use gentle handling, pheromone therapy, and a supportive approach, so you and your pet feel cared for during urgent visits.

What follow-up support is provided after my visit?

You will get a next-day call from our team to check your pet’s recovery and answer any questions. We also coordinate with your regular veterinarian to ensure ongoing care and peace of mind after your urgent visit.

When is Urgent Paws open and what areas do you serve?

We are open Monday through Saturday from 11 am to 8 pm, covering the busy hours between general practices and ERs. We serve Midlothian, Moseley, Winterpock, and the greater Richmond area.

FAQ | Urgent Paws Veterinary Care

How does the intake process work when I arrive with my pet?
When you arrive, our team greets you and quickly checks your pet’s condition. We use a triage system, so the most critical cases are seen first, not just by arrival time. This way, emergencies like breathing trouble or toxin exposure get immediate attention.
What types of cases are prioritized for urgent care?
We focus on sudden illnesses and injuries such as vomiting, seizures, toxin exposures, and urgent surgeries. Life-threatening issues are treated first, while stable cases may wait briefly. Our approach meets the needs of urgent veterinary care in Midlothian.
Will I be informed about costs and treatment options before care begins?
Yes, we value transparency. We explain the diagnostic plan, review treatment options, and outline costs before starting care. Our team makes sure you know what to expect financially so you can make informed decisions about your pet’s care before any treatment begins.
What happens if my pet needs advanced surgery or monitoring?
We can perform emergency surgeries like foreign body removal or C-sections on-site. If your pet needs overnight or ICU care, we stabilize them and arrange transfer to a 24-hour hospital. Day hospitalization and IV fluids are available if needed.
How does Urgent Paws reduce stress for both pets and owners?
Our clinic is designed for comfort, with features like hiding boxes for cats and quiet exam rooms. We use gentle handling, pheromone therapy, and a supportive approach, so you and your pet feel cared for during urgent visits.
What follow-up support is provided after my visit?
You will get a next-day call from our team to check your pet’s recovery and answer any questions. We also coordinate with your regular veterinarian to ensure ongoing care and peace of mind after your urgent visit.
When is Urgent Paws open and what areas do you serve?
We are open Monday through Saturday from 11 am to 8 pm, covering the busy hours between general practices and ERs. We serve Midlothian, Moseley, Winterpock, and the greater Richmond area.